House rules & policies

Cancellations and refunds

• 5 days or more before check-in: cancel and you get a full refund of everything you've paid.
• Less than 5 days before check-in: no refund.
• No-show: if you don't arrive, there's no refund.
• Death or hospitalisation: if you can't come because the person who booked, or the person the booking is for, has died or is in hospital, you get a full refund.
• Want different dates instead? We move your booking free of charge if the new dates are open.
• If we ever have to cancel, you get a full refund and we'll do our best to help you find somewhere else. We're well prepared, with solar power and backup water.
• Booked through Airbnb, Booking.com or LekkeSlaap? Then that site's own cancellation and payment policy applies.

Payment

• Send a booking request on the website. We confirm the dates, then a 50% deposit by EFT within 24 hours secures your stay.
• The balance is due before check-in. We send you a reminder 2 days before.
• Payment is by EFT (bank transfer). Our banking details are in your confirmation email.
• A proof of payment is not proof that we've received the money. Your booking is only confirmed once the payment reflects in our bank account.
• Last-minute bookings (check-in within 3 days): please pay by instant EFT (immediate payment). A normal EFT can take 1–2 working days to reflect, and no booking is confirmed until the payment has reflected.
• We're not VAT-registered, so there's no VAT on our prices.
• Guests are responsible for any damage to the property during their stay. Please let us know about any breakages.

Discounts

Booking direct costs less than booking through the booking sites. Stays of 3 nights or more get a long-stay discount off the nightly rate, and from time to time we run a special. Current discounts are shown on the booking page. A stay gets one discount: whichever saves you more. Discounts never apply to extras such as cleaning, laundry or firewood.

Arrival and departure

• Check-in from 14:00, with self check-in by lockbox, so you can arrive whenever suits you. There's no charge for arriving late.
• Before your stay we send you check-in instructions, the gate details and a pin drop.
• Check-out by 10:00. Leave the keys in the lockbox.
• Please close the gate behind you every time you come and go, and keep keys and gate details to yourself.
• Early check-in or late check-out: ask us, and we'll try to make it work, subject to availability.
• The minimum stay is one night.

House rules

• Quiet hours are 22:00 to 06:00. We're in a quiet neighbourhood and a peaceful setting; please help us keep it that way.
• No parties or events, and no day visitors.
• Smoking is allowed outside only.
• Up to 4 guests per unit. Babies under 2 don't count.
• Walks around the property to see the wildlife are welcome, at your own risk. Please keep a respectful distance from the animals and don't feed them (or the resident cat).
• Ostriches are dangerous. They live in their own closed camp: never go into it, and make sure its gates stay closed.
• We run on solar and battery backup. During a long power cut the geyser may be switched off; the gas stove still works for cooking.

Children

Children of all ages are welcome, and a baby bath is available on request. Welverdiend is a natural setting, so please supervise children at all times:

• Swimming pool: children must be supervised by an adult at all times.
• Swimming dam: there's a separate dam on the property. Keep children away from the water unless an adult is with them.
• Wildlife: children shouldn't approach, chase or feed the animals, and must stay out of the ostrich camp. Ostriches are dangerous.
• Fireplace: the surrounding surfaces get hot when it's in use.

Pets

Any well-behaved pet is welcome at no extra charge, with no set limit on number or size. Read the full pet policy. In short:

• Each unit has a private, fully fenced garden, and pet bowls are supplied.
• Springbok, ducks and chickens roam the property, so keep dogs on a lead or under close supervision outside the garden. Keep pets away from the ostrich camp.
• No pets in the pool area.
• Please look after your pet during your stay and clean up after them. Owners are responsible for any damage caused by their pets.

The pool

The farm-style swimming pool is open to guests all year and has a spacious sun deck. It's shared, and the pool area has a lockable gate. There are stairs up to the deck and a ladder into the pool, so please make sure you can manage them. Children must be supervised, and pets aren't allowed in the pool area.

Security cameras

For your safety, security cameras watch the entrance and the outside areas of the property. There are no cameras inside the units, and the footage is used for security only. Parking is in the covered area inside the fenced property; it isn't individually lockable, so please lock your vehicle and the unit when you go out.

Full terms & conditions

When we confirm your deposit, we email you our full terms & conditions and house rules as a PDF, together with your invoice. They cover the same points as this page in more detail.

Last updated: October 2026. Questions? Contact us; we usually reply within an hour.